For any questions or queries, please don't hesitate to contact us using the fields below. We're delighted to help wherever possible and look forward to speaking with you soon! Additionally please reference our FAQ below for the answers to any general questions about our slow fashion, zero waste business. 



1. Can I refund my Zero Waste order? 

The nature of our zero waste business means our garments are sewn up to your requested size at the time of purchase. Once an order comes through to us, we work as quickly as possible to manufacture your garment and post this out to you! During this stage, our small business invests into labour and fabric resources. With this in mind, we kindly ask our lovely customers to carefully consider any purchases you may wish to make. That being said, we do understand that online shopping does come with its own issues and we always aim to work with our customers in bringing about appropriate solutions. To do this, we ask that our customers reach out to us at customercare@modelctizn.com, where we will be available to answer any of your questions! 

2. How long will my Zero Waste order take to arrive?

Once an order comes through to us, we work as quickly as possible to deliver your goods in record time! However, because we are manufacturing your garment after an order is placed, our team need time to carefully sewn up each piece before this can be posted out to you! Depending on the time of year and the piece in question, this time can be vary anywhere between 1 to 4 weeks! Should you be ordering one of our pieces for a special occasion and need to know ahead of your purchase, when this will arrive, please drop us an email and we will respond as soon as we can! Please let us know what piece you are interested in and we'll be able to provide a more specific time frame based on all the affecting factors at the time. 

3. To what extent do graduate fashion designers get involved with our business? 


As a business that believes in uplifting the next generation of British fashion designers, our business hands over our initial design stage to a talented fashion design graduate of our choosing! This year our collection features the work of 'Emma Grieshaber' who took her inspiration from our very own NHS, taking a look into the history of the nursing uniform. Prior to this stage we provide our designer's with a loose brief from which to work from (ensuring the commercial viability of the collection) and later assist in sourcing the materials for the range. Once our designer is then compensated for their work, and our business gets to work in managing the professional construction of each piece, ensuring the vision of the designer is successfully carried through to each stage!